At 388com, the privacy of every player is treated with the same seriousness as account security. This Privacy Policy explains in clear terms exactly what personal data we collect, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information.
Every decision 388com makes regarding your personal information is guided by these core principles.
388com only collects the personal data that is strictly necessary for account registration, identity verification, payment processing, and legal compliance. We do not collect data speculatively or beyond what is needed.
All personal data held by 388com is stored on encrypted servers using AES-256 encryption standards. Payment data handled in PKR via JazzCash, EasyPaisa, HBL, and UBL is tokenised and never stored in plain text.
388com does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is yours. Any sharing that occurs is limited to licensed processors and legal obligations only.
You have the right to access, correct, and in certain circumstances delete the personal data that 388com holds about you. Requests are acknowledged within five business days and fulfilled promptly thereafter.
388com does not retain personal data indefinitely. Retention schedules are defined by licensing requirements and legal obligations. Data that is no longer needed is securely deleted or anonymised.
In the unlikely event of a data breach affecting your personal information, 388com will notify affected players as promptly as possible in accordance with obligations under our international gaming licence.
This Privacy Policy applies to all personal data collected, processed, and stored by 388com in connection with the operation of the online gaming platform accessible at https://388com.app (the "Platform"). It governs the relationship between 388com (the "data controller") and any individual who accesses the Platform, registers an account, makes a deposit, or otherwise engages with 388com's products and services.
For the purposes of this policy, "388com", "we", "us", and "our" refers to the entity responsible for operating the Platform under an international gaming licence. As the data controller, 388com determines the purposes and means by which your personal data is processed.
This Privacy Policy should be read alongside the 388com Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference and form part of the overall agreement between you and 388com.
388com collects personal data through several channels: directly from you during registration and account management, automatically via your use of the Platform, and where necessary from third-party verification providers engaged to fulfil KYC and anti-fraud obligations. The categories of data we collect are as follows:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport or driving licence details | Directly from you at registration or KYC |
| Contact Data | Email address, mobile number, residential address (city, province) | Directly from you |
| Financial Data | JazzCash / EasyPaisa account references, HBL / UBL / Meezan Bank account details, transaction history in PKR, USDT TRC20 wallet addresses | Directly from you during deposit / withdrawal |
| Technical Data | IP address, device type, browser fingerprint, operating system, login timestamps | Automatically via Platform use |
| Usage Data | Betting history, game session durations, pages visited, features accessed, search queries within the Platform | Automatically via Platform use |
| Communications Data | Content of support tickets, live chat transcripts, and any correspondence you send to 388com | Directly from you |
| Verification Data | Document scans, selfie photographs, liveness check results processed during KYC | Directly from you or third-party KYC provider |
388com uses the personal data we collect for clearly defined purposes. We do not use your data for any purpose other than those listed below without first obtaining your explicit consent or relying on a valid legal basis:
388com processes your personal data under one or more of the following legal bases, depending on the specific purpose for which the data is being used:
388com uses cookies and similar tracking technologies on the Platform to ensure functionality, improve performance, and where you have consented, to deliver a personalised experience. Cookies are small text files stored on your device when you access the Platform.
The cookies used on the 388com Platform fall into the following categories:
388com does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. Personal data is shared only in the following strictly limited circumstances:
As an internationally licensed online gaming platform, 388com operates infrastructure across multiple jurisdictions. This means that personal data collected from Pakistani players may be transferred to, stored in, and processed in countries outside Pakistan, including countries where the data protection laws may differ from those applicable in Pakistan.
Where such international transfers occur, 388com ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under our international gaming licence conditions. Safeguards may include:
388com retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | Licensing & AML obligation |
| Financial Transaction Records | 7 years from transaction date | Financial regulatory requirement |
| KYC Documents | 5 years post account closure | Licensing obligation |
| Betting & Gaming History | 5 years from the date of activity | Licensing & dispute resolution |
| Technical & Log Data | 12 months from collection | Legitimate interest (security) |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Legal obligation (consent evidence) |
| Support Communications | 3 years from the date of correspondence | Legitimate interest (dispute resolution) |
Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with you as an identifiable individual.
388com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security controls include:
As a 388com player, you hold the following rights in relation to the personal data that 388com holds about you. These rights can be exercised at any time by contacting our support team as described in Section 14 of this Policy.
Requests to exercise any of the above rights will be acknowledged within five business days and fulfilled within 30 calendar days of receipt, subject to identity verification. 388com reserves the right to refuse requests that are manifestly unfounded, excessive, or that would require disclosure of a third party's personal data.
If 388com becomes aware that personal data has been collected from an individual under the age of 21 — whether through a misrepresentation during registration or through any other means — the relevant account will be immediately suspended, all associated personal data will be deleted from our systems within 14 days, any balance in the account will be returned to the deposit source, and the matter may be referred to the relevant authorities.
If you are a parent or guardian and believe that your child has registered an account on the 388com Platform, please contact our support team immediately at the address provided in Section 14. 388com takes underage gambling extremely seriously and will act on all such reports with urgency.
388com may send you promotional communications about bonuses, new games, PSL cricket betting promotions, live casino offers, and platform updates where you have opted in to receive such communications during registration or through your Account settings.
Marketing communications from 388com may be delivered by email or in-platform notification. We do not send SMS marketing messages to registered Pakistani mobile numbers without explicit opt-in consent in accordance with applicable telecommunications requirements.
388com reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the features of the Platform. The "Last Updated" date at the top of this Policy will always indicate when the most recent revision was made.
Where amendments are material — meaning they significantly affect how your personal data is processed or your rights in relation to it — 388com will provide at least seven days' advance notice by posting a prominent notice on the Platform and, where practicable, by sending a notification to the email address registered to your account.
Your continued use of the 388com Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must discontinue use of the Platform and may request account closure in accordance with the provisions of the 388com Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a complaint about how 388com has handled your personal data, please contact our Data Protection team using the details below :
388com will acknowledge all privacy-related correspondence within five business days. Complex requests — including subject access requests and erasure requests — will be fulfilled within 30 calendar days of identity verification. Where an extension is required, you will be notified in advance with a reason.
If you are not satisfied with 388com's response to your privacy complaint, you have the right to escalate your concern to the relevant regulatory or supervisory authority. 388com will cooperate fully with any such regulatory investigation.
388com combines serious data protection with an exceptional gaming experience — PSL cricket betting, live casino, slots, and more. All transactions in PKR via JazzCash, EasyPaisa, and major Pakistani banks. Players must be 21 or above.